“To help every foreigner feel at home in Taiwan.”

Scope of the Privacy Policy

This Policy applies to personal data we collect when you：

• Visit or browse our website

• Submit an inquiry or contact form

• Communicate with us via LINE, email, or social media

• Use our consulting and living support services in Taiwan

Information We May Collect

Depending on how you interact with us, we may collect the following types of information：

1.Basic Contact Information

• Name or nickname

• Email address

• LINE ID, phone number

• Nationality or residence (if you choose to provide it)

2.Service-Related Information

• Your needs and situation (e.g. visa type, residency status, housing needs)

• Appointment and consultation records

• Documents or information you choose to share with us (e.g. passport copy, official letters)

3.Website Usage Data (if applicable)

• Pages viewed, time spent on the site

• Device and browser type, IP address

• Cookies and analytics data (if tools like Google Analytics are used)

We only collect data that is reasonably necessary for providing our services and improving user experience.

How We Use Your Information

We may use your information for the following purposes：

• To provide visa, residency, and living guidance in Taiwan

• To respond to your inquiries and communication

• To schedule and manage consultations or services

• To maintain customer service records

• To improve our website and services (e.g. understanding common questions or needs)

• To comply with legal obligations or respond to lawful requests from authorities

We will not use your personal data for purposes unrelated to those stated, unless we have your consent or are required by law.

Sharing Your Information

We do not sell or rent your personal data to third parties.
However, we may share your information with third parties in the following situations：

• With your consent, to partners assisting with your case (e.g. housing agents, translators, schools, or other service providers)

• With payment providers, for processing transactions (if applicable)

• When necessary to protect our rights, property, or safety, or that of others

• When required by courts, regulators, or legal authorities under applicable law

Any partners who receive your data are expected to handle it with appropriate confidentiality and security.

Cookies and Analytics

To improve our website and user experience, we may use cookies or analytics tools (such as Google Analytics).
These tools may collect：

• Your browsing behavior on our website

• Technical information about your device and browser

You can manage or disable cookies in your browser settings, but certain features of the website may not function properly if cookies are disabled.

Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes described in this Policy,or as required by applicable laws and regulations.
When data is no longer needed, we will delete, anonymize, or securely store it as appropriate.

Your Rights

Depending on applicable laws, you may have the right to：

• Access your personal data

• Request a copy of your data

• Request correction or updates

• Request restriction or objection to processing

• Request deletion of your data

If you wish to exercise any of these rights, please contact us using the details below. We will respond within a reasonable time.

Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or our services.

When we make significant changes, we will post an updated version on our website with the revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, or wish to make a request regarding your personal data, please contact us：

• Company Name: TVLS – Taiwan Visa & Living Service

• Email: tvls1990168@gmail.com

• LINE ID: tvlstw1990168